How Do I Return An Item?
You can return any item within 30 days of receipt for a refund of that item or exchange it for the same item in a different make/model, as long as you meet the following conditions.
Unless damaged or defective, we accept the return of items only if they are unopened (except in cases where the item has to be tried for fit) and in their original condition (including packaging)
If an item has been ordered in error a 15% restocking charge will apply. This will be deducted from the cost of the refund to cover administration and postage charges.
You must obtain a Rotatech Returns Authorization Number (RMA) by logging into your account and visiting the My Orders section and submitting a Return Request before sending items back to us. When your returns authorization has been approved you will receive full instructions by email along with a unique return number (RMA). Please note that we reserve the right to send back items to you that have been returned to us after 30 days or that do not comply with the returns criteria detailed above.
What If I Received A Damaged, Defective Or Incorrect Item?
Very occasionally mistakes can be made in picking and packing your order or sometimes defective items from ourselves slip through. In such circumstances, we want to make it as easy as possible for you to receive replacement goods or a refund.
You should inspect all deliveries from us as soon as possible after receipt to ensure that the items delivered have been received in the correct quantities in your order and are not damaged. You must notify us of any issues with your order within 7 days of receipt.
Within 30 days of receipt you can return for exchange or refund:
Items damaged in transit
Items that you did not order, which have been shipped incorrectly
Please note we will only accept returns of items that have been opened if they are damaged or defective.
Please note all items will be inspected on their return. If an item returned is found not to be damaged or defective or sent in error by us; you will be responsible for the postage charges and the costs of any other services provided to you in connection with your purchase.
Who Pays For Postage Of Returned Items?
You are responsible for the shipment of returns back to us. If an item returned is not defective or sent in error by us, you will be responsible for the postage charges and the costs of any other services provided to you in connection with your purchase.
If you are returning an item because of an error on our part or because it is damaged or defective we will be happy to arrange collection of goods using our own courier services. If it is deemed that the defect is not ours / the manufacturer’s fault then return postage will be charged at £6.60 (Inc VAT) you will also be charged carriage to return the items back to you.
Returns from outside the UK
If you are returning goods from outside the UK please contact us first so that we can determine the best solution for retrieving your goods safely.
We are unable to refund postage costs for damaged and defective items if you use a premium/expedited service, such as FedEx, UPS or DHL. We instead will collect the items free of charge using our own courier service.
Any items returned to us are your responsibility until they reach our warehouse. Please ensure you package your return to prevent any damage to the items or boxes. We recommend you use a postal service that insures you for the value of the goods you are returning. In the event of a loss on the way back to us.
Delivery of replacement items If items are returned to us because they were received damaged, defective or in error, then you will not be charged further delivery costs on the shipment of an equivalent replacement item. We will ship replacement items to you under the same delivery option as you selected with your original order.
If we have a replacement in stock, we will ship your replacement when we have received and inspected your returned item. If the item is not in stock, we will provide an estimate of when it will be available or provide a suitable alternative
Delivery of exchange items If we have the item in stock you wish to exchange for, we will ship your exchange item when we have received and inspected your returned item. If the item is not in stock, we will provide an estimate of when it will be available.
Once we have inspected your returned items then if you need a refund, this will be made in the same way as the original payment method. We are unable to refund deposits payable on high-value items, which we will have obtained specifically to fulfill your order.